Location Name: Bangalore Residency Road CSB

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.

performance against set parameters and provide regular updates.

legal guidelines are complied with while repossessing products.

Maintain accurate records of customer interactions and transactions.

Provide regular reports on collection activities and performance.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management

Develop and implement strategies to improve collection rates.

Case to Case tracking.

Resolution at per AOP with-in agreed timelines.

Portfolio Management

Debt Collection Strategy

Target Achievement

Regulatory Compliance

Reporting and Analysis

Risk Management Team

Leadership Vendor Management

Co-ordinating with internal and external clients