Job Description

Iron Mountain’s Global Business Services (GBS) group is hiring an experienced Credit & Collection Associate . You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our internal and external customers through optimization, standardization, and enterprise capabilities.

Result-driven Credit Collection Specialist with 2-5 years of experience in accounts receivable, credit risk analysis, and debt recovery . Expertise in reducing outstanding balances, maintaining client relationships, and ensuring timely payment collection while adhering to company policies and legal regulations.

Major | Key Accountabilities
• Tracking outstanding balances and maintaining up-to-date accounts receivable records.
• Generating and sending invoices, account statements, and payment reminders to clients.
• Reconciling accounts to ensure accurate records of payments and credits.
• Contacting clients (via calls, emails, or letters) to recover overdue payments.
• Negotiating and establishing payment plans or settlements with delinquent customers.
• Monitoring payment plans to ensure compliance with agreed-upon terms.
• Escalating unresolved or overdue accounts for legal or third-party collection efforts.
• Maintaining professional communication to ensure positive customer relationships during the collection process.
• Addressing client disputes, resolving billing discrepancies, and ensuring satisfactory resolutions.
• Educating clients on payment policies and credit terms.
• Ensuring all collection practices comply with local laws, such as the Fair Debt Collection Practices Act (FDCPA).
• Preparing regular reports on aging accounts, delinquency rates, and collection performance metrics.
• Collaborating with internal teams (e.g., sales, customer service) to resolve credit or payment issues.
• Identifying and implementing strategies to accelerate cash inflows.
• Reducing the average collection period (days sales outstanding, DSO).
• Monitoring credit policies and revising terms to improve payment timelines.
• Initiating legal action on delinquent accounts when necessary (e.g., filing claims, liaising with legal teams).
• Coordinating with third-party collection agencies for escalated cases.
• Keeping detailed records of all interactions and payment efforts to support legal proceedings.
• Working with finance teams to report on cash flow impacts.
• Collaborating with sales teams to align credit terms with customer agreements.
• Providing feedback to management on credit and collection trends.

Key Skills, Requirements and Competencies:
• Experience in Accounts Reconciliation, Invoice Management, Conflict Resolution and Payment Plan Negotiation
• Strong Verbal and Written Communication
• 2-5 years of experience in a collection role.