Company Overview:

KreditBee is India’s largest fintech lending platform with a current monthly disbursement of over 2,200 Crores. With 70 Million downloads on Google Play Store and over 85 Lakh unique loan customers, KreditBee offers a wide range of digital financial services, including Personal Loans, Business Loans, Loan Against Property (LAP), Digi Gold investment, Insurance, Credit Score Reports, and Expense Tracking. The group entity includes an in-house RBI-registered NBFC and is Series-D funded by marquee investors such as Prem ji Invest, Advent International, Motilal  Oswal Private Equity, MUFG, and TPG- backed New Quest, among others.

Job Description:

We are seeking an experienced candidate to lead our collections strategy and operations across diverse regions. This critical leadership role involves managing high-value collections, ensuring portfolio quality, and driving recovery in 500 DPD (Days Past Due) accounts while mitigating risk.

Key Responsibilities
• Develop and implement robust collection strategies for accounts in the 500 DPD category.
• Oversee the management of collections teams across multiple zones, ensuring consistent performance and adherence to targets.
• Utilize legal frameworks and risk mitigation techniques to improve collection efficiency.
• Build and maintain strong relationships with stakeholders, including internal teams, legal partners, and external agencies.
• Monitor regional performance and adapt strategies to address cultural and regional diversity effectively.
• Ensure compliance with regulatory requirements and maintain high ethical standards in all collection activities.
• Drive operational excellence by streamlining processes and leveraging technology to enhance recovery rates.
• Provide leadership in handling escalations and resolving conflicts under high-pressure situations.

Key Skills and Qualifications:
• Minimum 15 years of experience in collections, with a strong focus on managing 500 DPD accounts.
• In-depth knowledge of collection strategies, legal frameworks, and risk management practices.
• Proven track record in managing diverse teams and delivering results across multiple regions or zones.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Experience in the financial services or banking sector is highly preferred.
• Strong understanding of regional and cultural nuances in collections.

Location: Flexible, with pan-regional travel requirements.