Job description:
Company Overview

VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in BPO industry. The company has enhanced its services towards various other industries like Ed-tech, E-commerce, FMCG, Aggregators, Real-estate builders, and many more. With state-of-the-art technology and infrastructure, VCATCH provides cost-effective call center services in Bangalore. With a team of 51-200 employees, the company focuses on delivering growth in ROI for its clients. The company website is vcatch.in . The headquarters are located in Bangalore.

Job Overview

The DRA Certified Associate will play a crucial role in our compliance and debt recovery team at VCATCH. This full-time, junior-level position is based in Bangalore Urban and requires a minimum of 1 year to a maximum of 3 years of relevant work experience. The DRA Certified Associate will be responsible for handling tele collections and debt recovery processes, ensuring compliance with all regulations and standards.

Qualifications and Skills

– Experience in tel collections and debt recovery processes with a minimum of 6 months to 1 year.
– Previous experience as a call center associate, preferably in the BPO industry.
– Basic knowledge of compliance standards and regulations (Mandatory skill).
– Experience in debt collection and recovery processes (Mandatory skill).
– DRA certification
– Excellent communication and interpersonal skills.
– Ability to work effectively in a team and meet deadlines.
– Strong problem-solving and negotiation skills.
– Kannada, Hindi, English, Telugu, Tamil, and Malayalam are preferred languages.

Roles and Responsibilities

– Conduct telephonic collections and debt recovery as per laid down procedures and guidelines.
– Ensure compliance with all relevant regulatory and company standards during the debt recovery process.
– Maintain accurate and up-to-date records of all collection activities.
– Negotiate repayment plans and settlement agreements with debtors.
– Collaborate with the operations team to address and resolve any issues or discrepancies.
– Provide regular reports on collection activities and outcomes to the management team.
– Assist in the development and implementation of collection strategies and procedures.
– Foster positive relationships with clients and stakeholders, ensuring a high level of customer satisfaction.